Returns & Exchanges
At Rollersnakes, we want you to be 100% satisfied with your gear, which is why we offer a 30-day return window for any unused items in their original packaging. Whether the fit isn't right or you've changed your mind, our simple process ensures you get back to skating as quickly as possible.
Check Eligibility
Ensure your items are in brand new, resellable condition with all original tags, stickers, and packaging intact.
Pack Your Gear
Securely package your items and include a copy of your delivery note or a paper with your order number and reason for return.
Ship It Back
Send your parcel via a tracked service to our warehouse address; please note that customers are responsible for return shipping costs unless the item is faulty.
Refund Processing
Once our team inspects the return, we will issue a refund to your original payment method within 5-7 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing