Frequently Asked Questions
Everything you need to know about your Rollersnakes order.
How long does shipping take within the UK?
Standard shipping typically takes 2-3 working days. If you choose Next Day Delivery and order before 2pm Monday-Thursday, your gear will arrive the following day.
Can I return a skateboard after I have assembled it?
We can only accept returns on items in their original, unused condition. Once a deck has been gripped or trucks have been bolted on, we are unable to offer a refund or exchange.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your location and the weight of your order.
Are the shoes listed in UK or US sizes?
All footwear on our site is listed in UK sizes unless otherwise stated on the specific product page.
How can I track my order status?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the courier's website to monitor your delivery.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and interest-free credit options such as Klarna and Clearpay for eligible orders.